Patient Satisfaction

Duncan Regional Hospital is committed to providing patients and their families with the best care experience possible. We recognize that this involves going beyond providing the highest quality medical care. We ask our patients to tell us about their total care experience – from the attentiveness of our nursing and physician staff to the cleanliness of the rooms – and then we use that feedback to continuously improve every aspect of our care.

We use NRC Picker to mail a satisfaction survey to patients after an experience in our hospital. The survey asks patients to rate their experience, from the registration process to discharge. Team members at Duncan Regional Hospital regularly review survey results to see what is working well and where improvement is needed.

Click the links below to see our patient satisfaction scores

Birth Center
Emergency Department - Adult
Emergency Department - Pediatrics
Home Health Care and Hospice
Intensive Care
Inpatient Overall
Medical - Surgical
Outpatient Services
Wound Center


The Hospital Quality Alliance (HQA) and the Centers for Medicare and Medicaid Services (CMS) have developed an acute inpatient survey, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), about a patients’ experience with their hospital care.

Quick Facts about HCAHPS

• HCAHPS is the first national, standardized, publicly reported survey of hospital patients’ perspectives of their care.
• All short-term, acute care, non-specialty hospitals are strongly encouraged to participate.
• The survey is administered five to seven days after discharge to a random sample of patients who were 18 or older, had an inpatient overnight stay, and had a non-psychiatric primary diagnosis (HCAHPS excludes patients who were discharged to hospice, were prisoners, or had a foreign home address).
• Hospitals must survey patients throughout each month and submit data to CMS on a monthly or quarterly basis.

Click here to view our HCAHPS results