Patient Resources & Contacts
Patient Information Guide
Our Digital Patient Guide, will help you understand what you should expect, your rights, how you and your loved ones can be involved in your care, your care team, important phone numbers and discharge information.
If you require access to community resources, this page may be beneficial in providing assistance.
Patient Information Desk
DRH Health volunteers deliver mail, flowers and plants to patients each day.
With certain exceptions, the volunteers at our Patient Information Desk can say whether a person is a patient at Duncan Regional Hospital.
Please note: If the patient has asked us to keep their information private, as is their right under the Health Information Privacy and Accountability Act (HIPAA), no one at the hospital can legally give any information about that patient.
Patient Advisory Council
The Patient and Family Advisory Council’s goal is to improve the patient care experience by ensuring the voices of the patients and their families are heard. The Council consists of patients that have received care at Duncan Regional Hospital, family members and hospital representatives.
Patient Relations
We are here to listen to any feedback associated with your experience at DRH Health. If you have a concern you would like to voice, please complete the Online Feedback Form below and someone will contact you as soon as possible.
Alternatively, you may call the Patient Relations department at 580-251-6897 and leave a message for our Patient Relations Specialist or send an email to
Patient.Relations@drhhealth.org
What are my Patient Rights and Responsibilities? Download the Patient Rights document: Patient Rights and Responsibilities
Patient Concern Form
Our patients are our top priority. The overall patient experience can encompass a wide range of services and caregivers and we value your feedback. It is an essential element in continuously improving the quality of care, patient safety and overall experience to you and our future patients.
If your issue remains unresolved after contacting Patient Relations, you may contact The Joint Commission by calling
800.994.6610
or visiting the
The Joint Commission
You may also contact the Oklahoma State Department of Health at
405.271.6576
or visiting the
medicalfacilities@health.ok.gov
Joint Commission
Complaint Hotline/Public Information
State Department
Medical Facilities
Oklahoma State Department of Health
1000 NE 10th Street
Oklahoma City, OK 73117-129
Chapel
Duncan Regional Hospital’s Chapel is located on the first floor, on the south side of the Atrium Cafe. Patients and their families are welcome to visit the Chapel at any time.
Ask-A-Nurse
Anytime day or night, if you or your family member gets sick or injured when your doctor’s office is closed, you can call Ask-A-Nurse 24 hours a day. The call is free to you. Registered nurses are waiting to help you and will make sure your call is private.
If you feel your injury is life-threatening emergency, please call 911 or go to the nearest emergency room.
Translation services
Translation services are available through an electronic service. For assistance Monday through Friday, please call the operator and ask for the House Supervisor. All other times, please speak with your nurse or Nursing Supervisor for translation assistance.